To add new products to your Zwende store:

1. Log in to your dashboard and go to the Products section.
2. Click on “Add Products” and select “Download Product Details Excel".
3. Choose the most relevant product category and download the corresponding template.
4. Fill in all the required product details in the Excel sheet.
5. Once completed, go back to the Products section on the dashboard & click on “Add Products” and then “Submit Product Detail Sheets.”
6. After submission, the Zwende team will review the details and update the status accordingly.

Notes:

1. Zwende is a curated marketplace. Submission of a product does not guarantee that it will go live. Each product is carefully reviewed by our team.
2. It can take up to 10 working days for products to go live, provided there are no pending queries or clarifications.

The Zwende team will review the uploaded sheet for completeness and curation. You can track the status on the dashboard, below is a quick summary of what each status means.

• Pending – The submitted sheet is yet to be reviewed.
• Approved – The sheet is filled fully and the team will start working on the listing.
• Rejected – The sheet has been rejected due to incomplete or inadequate information. The team will reach out to you to reupload the sheet incase required.
• In Progress – The team has started working on your product listing.
• Live – The products are live on the Zwende website

To update the inventory of your products:

1. Log in to your order management dashboard and go to the Products section.
2. Click on the “+” symbol next to the specific product.
3. Edit the quantity by clicking on the pencil icon and submit it for approval.
4. Tag your account manager on your Zwende WhatsApp group once done.

📌 Note: The review and update process may take 24hrs.

To update the dispatch timeline of your products on Zwende, please follow these steps:

1. Log in to your order management dashboard and go to the Products section.
2. Select all the products for which you want to update the timeline.
3. Click on the Export button (top-right corner) and choose Products to export the file.
4. In the exported Excel file, add a new column and enter the updated timeline.

Things to note:

• The timeline must be a single numeric value only (e.g., 2). Ranges like 2–3 days are not compatible.
• The notice period must be at least equal to your current dispatch timeline.
  Example: If your dispatch timeline is 4 days, you must inform us at least 4 days before your leave begins.
• If the timeline needs to be extended temporarily also mention - when it needs to be brough back to the original timeline.
• The new timeline will apply only to new orders received after the change is updated. Existing orders must be fulfilled as per the old timeline

⚠️ Please do not edit or change any other details.

Once done, upload the updated Excel into a Google Sheet and submit the Google Sheet link here.

📌 Note: The review and update process may take 2–3 working days.

To update the price of multiple products on Zwende, please follow these steps:

1. Log in to your order management dashboard and go to the Products section.
2. Select all the products for which you want to update the price.
3. Click on the Export button (top-right corner) and choose Product Variants to export the file.
4. In the exported Excel file, add a new column and enter the updated prices, and if you wish to show a discount on your product, please enter the actual price and the discounted price in two different columns. 

⚠️ Please do not edit or change any other details.
Once done, upload the updated Excel into a Google Sheet and submit the Google Sheet link here.

📌 Note: The review and update process may take 7–8 working days - especially during festive seasons.

To delist any of your products on Zwende, please follow these steps:

1. Log in to your order management dashboard and go to the Products section.
2. Select the products that you want to discontinue.
3. Click on the Export button (top-right corner) and choose Product Variants to export the file.
4. In the exported Excel file, add a new column and:

• Write "permanently discontinue” against the products you want to delist (please double-check before marking).
• ⚠️ Do not edit or change any other details in the sheet.

Once done, upload the updated Excel into a Google Sheet and submit the Google Sheet link here.

📌 Note: The review and update process may take 2-3 working days.

To update an image or make changes to the information of any product on Zwende, please follow these steps:

1. Log in to your Order management dashboard and go to the Products section.
2. Select the products for which you want to make changes.
3. Click on the Export button (top-right corner) and choose Product Variants to export the file.
4. In the exported Excel file, add a new column and clearly mention the updated details, such as:

• Upload the new product images to a Google Drive link and paste the link in the sheet.
• Specify the exact information changes required (e.g description, material, dimensions, etc).

⚠️ Do not edit or change any other details in the sheet.

Once done, upload the updated Excel into a Google Sheet and submit the Google Sheet link here.

📌 Note: The review and update process may take 10-12 working days.

To change the GST or HSN code for your products on Zwende, please follow these steps:

1. Log in to your order management dashboard and go to the Products section.
2. Select the products for which you want to update GST/HSN details.
3. Click on the Export button (top-right corner) and choose Product Variants to export the file.
4. In the exported Excel file, add a new column and enter the updated GST % and/or HSN code for the respective products.

⚠️ Please do not edit or change any other details in the sheet.

Once done, upload the updated Excel into a Google Sheet and submit the Google Sheet link here.

📌 Note: The review and update process may take 2-3 working days.

To add your SKU codes against each product / variant listed on Zwende:

1. Log in to your order management dashboard and go to the Products section.
2. Select all the products for which you want to update the price. If you want to update it for all products - dont select any - simply move to step 3.
3. Click on the Export button (top-right corner) and choose Product Variants to export the file.
4. In the exported Excel file, add a new column and enter your SKU codes.

⚠️ Please do not edit or change any other details.
Once done, upload the updated Excel into a Google Sheet and submit the Google Sheet link here.

📌 Note: The review and update process may take 7–8 working days - especially during festive seasons.

To receive your payment, follow these steps:

• You will receive your monthly sales summary by the 7th of each month.
• Review the summary, which includes your sales details, customization charges (if any), order dispatch status, and any applicable deductions.
• Upload your invoice through the form link provided in the email.
• The accounts team will review your invoice and process the payment within 5-7 business days.
  

You will receive a monthly sales summary by the 7th of every month. This will include:

• A report of your sales for the previous month, including additional customization charges collected (if any).
• The dispatch status of your orders.
• Any applicable deductions.

The sales summary will be sent from accounts@zwende.com.

The sales summary email is sent to your registered email ID by the 7th of every month. You can search for the subject line "[Brand Name] Sales Summary - [Month Year]" in your inbox. If you still can’t find it, check your spam or promotions folder.

Once you have reviewed the sales summary, you need to:

• Upload an invoice through the form link provided in the email.
• Ensure the invoice includes the order ID, product name, price, and quantity.
• The price should be the final amount payable to you after deducting Zwende’s share and any applicable GST (if unregistered).
• Include Zwende’s billing details as mentioned in the sales summary email.
  

If you need help creating an invoice, you can reach out to the Zwende accounts team for guidance by emailing them at accounts@zwende.com . They will share a sample invoice template with you.

Once you submit the invoice, our accounts team will review it within 5-7 business days and process the payment.

If there are any discrepancies, our accounts team will reach out to you for clarification before processing the payment.

If you have shipped an order, the form will have a separate section to upload your shipping invoice for reimbursement.

For any payment-related concerns, you can reply to the sales summary email or contact our accounts team directly. You can email them at accounts@zwende.com.