About the Company / Brand:

FAQ's

On Zwende, you can customize home decor products and fashion accessories in just a few clicks. The platform offers a curated repository of designs which the users can select from and apply to a variety of products – the end product can be visualized in real time 3D. All products are handcrafted with the intent of promoting and ensuring sustainability of local art and craft forms from across the world.

You can know more about how Zwende works here.

The name Zwende is inspired from the Spanish word ‘duende’ which means having soul, a heightened state of emotion, expression and authenticity. This word has no parallel in any other language because of its complex meaning and it perfectly captures what we do and what we stand for. When you customize a product on our platform, you essentially add a little more of you and therefore a soul to the product, unleashing your creativity and expressing yourself in the process. Add a zing to the word duende and you have “Zwende”.

Products:

FAQ's
We currently have 5 product categories - Lampshades, Bags, Accessories (Travel, Work and Desk), Stationery and Furniture. We will be adding loads of other categories soon.... keep coming back...

There are many lampshade styles to choose from - Tabletop Lamps, Hanging Lamps, Wall Lamps and Tealights. Lamps are available in 4 shapes - Cylinder, Cuboid, Triangle Prism and Drum. Each of these lamps are available in different sizes. Each lamp is handcrafted and hand-painted on leather by skilled artisans. You can create your own lamp by selecting the designs and colors from the available choices. View the outline designs here and a few designed products here .

There are several bag styles to choose from - Totes, Sling Bags, Messenger Bags, Clutches and Wallets. Bags are available in different sizes and materials. There are hand-painted, block-printed and luxury bags to choose from. All bags are handcrafted by skilled artisans. You can create your own bag by selecting the designs and colors from the available choices. View the outline designs here and a few sample ready products here .

We plan to span the entire breadth of home decor products and fashion accessories. We have several products in the pipeline including wallets, mugs, coasters, frames and luggage tags to name a few. Like we said, keep coming back for more...

We also offer ready-made products that have been created by our design team which you can browse through in the Discover section and purchase by clicking on “Add to Cart” from the Discover Page Cards, Quick View box, or the Product Details Page. See our collection here .

All products on Zwende are designed and handcrafted by exceptionally skilled designers and artisans.

There are several art-forms on offer:
1. Tholu Bommalata/ Leather Puppetry from Andhra Pradesh - hand-painted on lamps, bags and accessories. You can read more about these here .

2. Madhubani from Bihar - hand-painted on lamps, bags, accessories and stationery

3. Kalamkari from Andhra Pradesh - block-printed on bags

4. Ajrak from Sindh, Gujarat - block-printed on bags

5. Cork Art - on bags and accessories

We currently have over 10,000 designs across products and counting...

Care instructions vary by product. You can access this in the “Style & Care” tab in the Product Details Page. To view our collection click here .

Customizer:

FAQ's

You can find step by step instructions on how to use the customizer on the How It works page. For ease of navigation, a step-by-step walkthrough is also available when you land on the customizer page.

Pricing:

FAQ's

The platform works on real-time pricing depending on the products and designs selected. We have a base price for each product. This price can increase depending on the designs chosen. As expected, textures which are intricate or colorful, and therefore require more time and effort from the artisan, are priced higher compared to simpler, mono-tone designs - we are all about rewarding artisans for their skills and efforts.

As you customize a product on the Zwende designer tool, you can view the real-time price on the top right part of the customizer page.

Shipping & Logistics:

FAQ's

We ship across the world. Shipping is FREE across India from all products except furniture. International shipping is charged. Once you place an order for international shipment, our team will get in touch with you with the shipping charges

Products are shipped within 3-15 days from the date of order. The actual time varies by type of product and how long it takes to handcraft the product.

You can check your order status via the Track Order link within your account. You will also receive periodic messages and emails, as and when your order progresses from one stage to another.

You can edit your existing shipping address through the 'My Account' section once you login. Please note that each order can be shipped only to one shipping address even if it contains multiple products. If you wish to purchase multiple products and ship them to different addresses, please create unique orders for each.

Guided Customization

FAQ's

Our platform is intelligent where we only show aesthetically compatible designs for various parts of a product. Once you have selected a design for the first part, only relevant or compatible designs are made available for the second part. This ensures that whatever you design always looks good!

That being said, we would be very excited to guide you through the design process and discuss what would look good. Pick up the phone and call us. Alternately, you can reach out to us via other means mentioned in the Contact Us page - https://www.zwende.com/contact.

Contact Information

FAQ's

We’d love to connect with you too. You can get in touch with us via phone or email. For details, check our page.

Great. Thanks for showing keen interest in our platform and for taking the time out to help us improve. You can provide us your feedback here.

Partner with us!

FAQ's

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